A successful product is defined by its perfect design. Of course, the perfect design requires comprehensive research and constant development in order to fix shortcomings and avoid costly issues.
At this point, INFINIA's design research process stands out with its emphasis on understanding the user, using critical data, and turning this data into actionable designs. Thanks to this careful design process, INFINIA develops the final form of its products with minimal issues.
So, how does INFINIA's design research process work? This article talks about all the key points.
At the core of human-centered design lie user demands and needs. Each design process is shaped by understanding the target user, INFINIA's products demonstrate superior utility and ultimate satisfaction.
Human-centric design is a special approach where the needs, behaviors, and experiences of users are prioritized. Fundamentally, this design approach seeks to create both functional and intuitive solutions that are accessible and meaningful. The foundation of this process relies on understanding the user and ensuring that all systems are tailored to real human needs.
A profound understanding of users is essential for even the most technologically advanced solutions. Since misalignment between user needs and design is destined to lead to frustration, designers can create engaging and efficient experiences through a user-centric approach.
INFINIA employs user research, personas, and usability testing, as well as user data, to refine its products to match user needs. Since understanding the user is a multi-faceted process with continuous effort and development, INFINIA uses a design sprint process for rapid prototyping and testing. Through the sprint design approach, it is inevitable to achieve true innovation and user satisfaction.
But what is a design sprint? INFINIA's technology development processes are based on the design sprint approach. This approach aims to achieve favorable solutions through five quick phases:
What separates INFINIA from other players in the field is INFINIA's human-centered design philosophy. Aiming to provide the end user with the best, INFINIA utilizes various research methods. The most distinct of these methods is how INFINIA turns interviews into valuable data to shape its prototypes.
INFINIA's research methods are specially designed to lead to valuable data through minimal distraction. These techniques help eliminate fuzzy or unnecessary data, ensuring only relevant information is utilized. They utilize interviews and data to form clear ideas of user expectations and navigate the production process based on these expectations.
As it's evident, interviews are the backbone of INFINIA's research methods. They help understand the target audience and its needs. Each interview is carefully examined and key points are noted down. The most viable suggestions or the most attention-grabbing issues are selected as points of interest. The reported pain points are usually expanded upon and further explored. After this meticulous process of turning interviews into suggestions, the production step begins.
All product prototypes prepared by INFINIA are shaped by user data, with an aim to deliver excellence and ultimate satisfaction. Interviews usually provide the most valuable data, thanks to the large pool of users and their input. However, this isn't all that INFINIA uses to better its prototypes. Sometimes, the test process itself can be significant in developing new understandings.
During the test phase of a prototype, INFINIA carefully examines how users perceive and use the product they are given. The main goal here is to see whether users can access all the features easily or have a hard time using the prototype. Based on such examinations, INFINIA refines the product to make it much easier to use and to the point.
All of INFINIA's products benefit from this meticulous process, whether physical products to sophisticated digital experience solutions. The creative and helpful nature of these products is the result of a detail-oriented user research process that reveals the ideal product through constant testing.
Turning research insights into actionable designs is the most crucial step in user-centered design. This approach ensures that findings from user research translate into tangible, effective solutions that pave the way for a refined end product. Since research insights help shape the product, it's essential to synthesize and prioritize insights by gathering research findings, identifying pain points, and prioritizing insights based on impact and feasibility.
INFINIA aims to use research insights in the most effective way possible to come up with the most ideal design. This requires defining clear design goals and converting insights into design principles or requirements. As long as these goals align with business objectives, the end product is expected to satisfy user needs.
Of course, in order to understand what the user wants or needs, it's essential to create user personas and map out their journey. Highlighting pain points and opportunities may significantly help ideate and brainstorm solutions, as well as allow exploration of multiple concepts that might reinforce the design.
Developing a prototype and testing it early can also help improve the end product and its quality. This testing process can help gather feedback and refine the design in order to fix issues that might be costly in the long run. Once the process comes to an end, it's vital to present findings visually and brainstorm on how to improve it one last time.
Once everything is set and the product has reached its final form, it can be released to the market and the rest is all about tracking metrics to see if the design produces the expected results.
Design research allows for better refinement and preparation. It's essential to understand the key factors and elements in product design, as overlooking these aspects might cause significant drawbacks in the long run.
A product is finished once it's completely refined. As users do not want to purchase an unfinished product, it's vital to focus on enhancing the design constantly. Of course, user feedback and test data play an essential role here, as it allows for a better understanding of the expectations.
Constant improvement of a design not only ensures customer satisfaction, but also better ROI and lower risks. Once a design is spotless, it will no longer cause costly issues that need to be continuously addressed. Also, once a product is renowned as complete and becomes favored by users, it will be a preferred choice for the target audience. Obviously, this will pay off and allow for a better return on investment.
A great example of this is Scrollup, one of INFINIA's most popular products that are used in trade show displays and various business-related exhibition displays. Although the current design is modern, easy to use, and equipped with the perfect screen refresh rate for optimal usability, it initially went through a careful design research process. Through inspection, constant improvement, and a comprehensive design process, the end product became what most businesses wanted. As a result, Scrollup offered spectacular ROI and reached its ideal form relatively quickly.
